Warranties & Repairs
Motorola Business two way radios are covered by a one year over the counter replacement warranty. All radios and accessories are covered for a period of one year from the date you sell the product to your customer. Defective product may be sent to Wireless Solutions after receiving a Return Authorization Form. You will need to send a copy of the RGA along with a copy of the invoice where you sold the product to your customer with the defective product. RGA's may be requested online or by contacting us at 864-281-0217.
Wireless Solutions will ship a replacement unit to you after verifying the validity of the warranty.
Wireless Solutions offers Flat Rate Radio Repairs on Motorola portable two way radios which are out of warranty. Repair RGA's may be requested online or by contacting us at 864-281-0217.
Vertex Standard two way radios are covered by a three year manufacturer's warranty. Defective radios will be repaired or replaced at the Manufacturer's discretion if the radio is found to have a manufacturing defect. Abuse, normal wear, and water damage are not covered. Please contact our Vertex Standard Specialist to obtain RGA instructions at 866-856-8931 or print this form and send it along with your radio directly to Vertex Standard. Dealers with a VSOL account can submit and track repairs directly on that website.
Vertex Standard accessories are covered by a one year warranty. Please contact our Vertex Standard Specialist for instructions on how to replace a defective headset at 866-856-8931 or request an RGA online.
Vertex Standard two way radios which are out of warranty can be repaired by Factory Trained Technicians. Please contact us at 866-856-8931 to arrange for an out of warranty repair for a Vertex Standard two way radio.
Motorola TalkAbout radios are covered by a one year replacement warranty. If you are planning on returning a Motorola Talkabout for warranty replacement, the entire contents of the original packaging must be returned including both handsets, all accessories, and the charging tray for the warranty to be processed. Please contact our Motorola Specialist at 864-281-0217 or request an RGA online. Product showing signs of user abuse or water damage will not be replaced. Additionally, Motorola Talkabout product used in a business environment will not be covered under warranty.